Built-In Call Centre
Record every phone call, email, and service call, automatically, on each customer account — with a fully hosted phone system, ticketing, and field crew scheduling built in.
Every call, logged as it happens
Pick a toll-free number or use your own — we set up the greetings and queues with you, it works with any SIP softphone app, and there are no additional fees for minutes.
Calls land in the day's log as they happen: who called, which account, which tech answered, how long it took, and how it was resolved. Unclosed calls wait right there for a category and a note.
A day on the phones — every call categorized and noted, and one still open, waiting for its wrap-up.
The whole story, on the account
Every call that goes in or out is recorded and saved on the customer account for easy playback later. Agents can summarize resolutions and categorize calls, so the next person who opens the account knows exactly what's been tried.
A customer's support history, with a recorded call open for playback.
Ticketing with reminders
Assign tickets for customer accounts to your staff, including post-dated tickets to remind of future actions — a seasonal reconnect in October stays hidden until it matters.
The open-ticket queue — categories, priorities, and who's on it.
Field crew scheduling
Assign installs and service calls to specific field crews, syncing with external calendar apps. Automatically notify customers of upcoming appointments.
Each crew's day is a column — installs, service calls, and infrastructure work colour-coded, with the backlog waiting to be slotted in. Items can be scheduled for specific times or float in a priority order for when crews have a spare moment between calls.
A day across the crews, with the backlog on deck.
Management reports
Comprehensive reporting to help understand call volume and better schedule shifts for call centre agents — calls by hour and day, average handle time per agent, and abandoned-call tracking.
A month on the phones — the heat grid shows exactly when the phone rings, which is exactly when to schedule agents.
Everything on this page is included in the Network + Billing + Call Centre tier — $2.00 USD per subscriber per month, toll-free number and minutes included.