Industry-Leading Network Monitoring. Simple Automated Billing.
Automatically discover customer radios and test their connection, every minute of every day going back forever.
Email invoices, charge credit cards, disconnect for non-payment, and self-reconnect by portal online bill payment.
Record every phone call, email, and service call, automatically, on each customer account.
At a glance, see every customer on an access point, and their performance over the past day, week, month or even year. Know instantly whether a channel change has fixed the issue, or when you need to upgrade equipment for capacity. Discover network issues before your customers do!
Type a customer's address and automatically look up the best of your towers to reach them. See terrain, land cover, and fresnel zones.
Automatically gather the frequency of every device and compare them between sites to avoid channel conflicts.
Lay out the entire network, no matter how large or complex, in a clean logical map that changes colour in real-time with network status.
If you have a Mikrotik router, that's all you need for Swift Fox to set package speeds and disconnect customers with a captive portal. Works with almost any network topology and does not sit in your traffic stream.
Access Swift Fox from anywhere, mobile or desktop on our secure cloud-hosted platform. All data is backed up regularly and replicated real-time to our multiple data-centres for your security.
Our support team is reachable at any time if you need help, 7 days a week / 365 days a year - by phone, email, or live chat from within Swift Fox
Client radios tested every 60 sec
Infrastructure tested every 20 sec
Outage paging by email or SMS
Backhaul capacity monitoring
Line of sight prequalification
Intuitive frequency planner
Dynamic route monitoring *
Customer bandwidth tracking *
Customer package shaping *
Customer captive disconnect *
All monitoring features included
Automatic credit card processing
Email statements to customers
Customer self-service portal
GAAP/IFRS compliant billing
Record and save all phone calls
Track emails with HelpScout
Comprehensive ticketing system
Schedule and track appointments
Auto disconnect for nonpayment *
Auto reconnect for payment *
Bandwidth overage billing *
Sign up today to get 2 hours of free onboarding assitance from a qualified Swift Fox network engineer. If you use a virtual machine or cloud pingbox, there are no up-front fees to get started.
Have over 1000 subscribers? Contact us for custom pricing!
Swift Fox works by hosting a device called the "pingbox" somewhere on your network, preferably near the edge close to your upstream provider. This device establishes a secure encrypted tunnel back to the Swift Fox cloud servers, which is used to gather network information and perform automated network tasks. Your client traffic never flows through this device, so it does not become a single point of failure.
* To perform the functions listed with a red asterisk, a Mikrotik edge router is required. Swift Fox inserts queue rules, firewall IP list entries, and gathers IP Accounting data from this router.
There are four options for the pingbox:
Host your own pingbox server by downloading an OVA virtual machine image for use with VirtualBox or any other VM software.
A small durable and fanless embedded ARM pingbox, low power and the size of a deck of cards
A compact fanless quad-core x64-based pingbox powerful enough to monitor thousands of devices
Add a tunnel to your router and monitor without a local pingbox. As ping traffic will cross your gateway, expect about 0.5 mbit per 100 customers in each direction.
Helpful advice for those starting or growing a WISP.
Matthew Beaton started his first WISP in Alberta in 2002, learning from a longtime wireless expert that had been deployed some of the first ever broadband links in western Canada. The WISP business quickly grew, and relied on Matt's experience as a software developer to design custom tools to manage and monitor the network.
This suite of tools grew until other ISPs started to ask if they could get a copy, and Swift Fox was formed. After hiring a team of developers and starting fresh from the ground up, a scalable and efficient system was built for ISPs everywhere to easily and effectively manage their operations
Matt sold the ISP operations in 2013, and now focuses full-time on helping WISPs all over the world grow and master their businesses.
At its heart, our mission is simple - we want customers to have the fastest Internet, the most reliable Internet, and the friendliest customer service that is possible. These values are deeply embedded into the core of how Swift Fox approaches WISP management.
Tools such as real-time network monitoring that is client-centric, and alerts the ISP when any clients are below a standard quality - allow an ISP to contact clients pre-emptively for service calls and fix issues before they call in. Flexible on-call and network paging means that ISPs can easily stay on top of infrastructure problems. Our industry-leading integrated call centre system means that every customer call can get personalized attention and a quick and friendly resolution.
We recognize that independent WISPs are aiming to be better than the 'big guys', and to deliver service that bucks the trend of big telcos with awful reputations. Our mission is to make this as easy as possible.