Industry-leading network management and monitoring without any new equipment.
Automatically discover customer radios and test their connection, every minute of every day going back forever.
Email invoices, charge credit cards, disconnect for non-payment, and self-reconnect by portal online bill payment.
Split customer traffic evenly across unequal backhauls, automatically rebalancing as capacity changes - or easily set manual paths for specific subnets. Not running MPLS? Router config takes seconds to enable if you already have OSPF.
Our proprietary Package-Fair Oversubscription (PFO) queueing ensures VoIP, gaming and other latency-sensitive applications work flawlessly when backhauls or upstream gateways are overloaded. Works with Preseem and built-in Mikrotik queues.
Using NetFlow built into your core router, Swift Fox will monitor for DDoS attacks and instantly insert BGP Blackhole routes to mitigate them, notifying your on-call tech.
Automatically assign your customers on private IPs to fixed port ranges from a pool of public IPs. If a DDoS is detected on a public IP it immediately changes customers to a new one.
Auto-detects new customer radios and IPs and shapes customers to their assigned packages. Tracks customer bandwidth usage. Works with WISP radios, FTTH, and direct ethernet MDU deployments.
Automatically disconnect customers for nonpayment but allow them access to a web portal to pay online and automatically reconnect. Works with Swift Fox billing or third party APIs such as Sonar or VISP
At a glance, see every customer on an access point, and their performance over the past day, week, month or even year. Know instantly whether a channel change has fixed the issue, or when you need to upgrade equipment for capacity. Discover network issues before your customers do!
Monitor not only your infrastructure and customer CPEs but see beyond the customer router NAT with latency for individual traffic flows to help identify issues before your customers do.
Ping every customer radio every minute of the day, storing the history going back forever. Robust paging schedule features set varying time-of-day based thresholds and on-call rotations
Reported capacity is obtained from every major model of wireless equipment and graphed against usage. For even greater accuracy, single-stream TCP speedtests can be automatically performed on all backhauls between compatible Mikrotik routers
The default gateway path is updated realtime on the network map with arrows between sites. Downstream routes for individual subnets can be easily visualized
Current frequencies are monitored from all major models of wireless equipment and displayed on a chart to help avoid conflicts. Both full and half duplex radios are supported.
Enter the customer's address and immediately discover which towers would best provide service based on topography and line of sight.
Automatically charge customer credit cards or direct debit each month using one of a number of supported merchant providers.
Emails a statement or invoice to each customer each month based on a template that can be customzed with your own colours and logo.
Customers can log in to view their usage, past bills, and current amount owing, even while they are disconnected. Paying online will immediately reconnect them.
Our GAAP and IFRS compliant billing system contains many reports to ease reconciliation with your accounting software.
Charge customers for bandwidth usage in excess of data caps, and offer top-up plans for additional bandwidth
Integrations such as TowerCoverage.com allow customers to sign up online and have their account created automatically
Pick a toll-free number or use your own, record your greetings and set up queues to be answered by your phone agents. Works with any SIP softphone app, no additional fees for minutes.
Every call that goes in or out is recorded and saved on the customer account for easy playback later. Agents can summarize resolutions and categorize calls
Through our integration with HelpScout, email support and live chat transcripts can also be saved on customer accounts. Helpscout fees are not included.
Assign installs and service calls to specific field crews, syncing with external calendar apps. Automatically notify customers of upcoming appointments
Assign tickets for customer accounts to your staff, including post-dated tickets to remind of future actions
Comprehensive reporting to help understand call volume and better schedule shifts for call centre agents
Ping monitoring and paging
Realtime TCP latency analysis
Backhaul capacity measurement
Customer LOS path plots
Provisioning and shaping *
Customer captive disconnect *
MPLS Traffic Engineering *
DDoS Protection and CGNAT *
All network features included
Automatic credit card processing
Email statements to customers
Customer self-service portal
GAAP/IFRS compliant billing
Auto disconnect for nonpayment *
Auto reconnect for payment *
Bandwidth overage billing *
All network features included
All billing features included
Your own toll-free support number
Hosted PBX including phone minutes
Record all client phone calls
Track emails with HelpScout
Customer live chat using HelpScout
Schedule and track appointments
Sign up today to get 2 hours of free onboarding assitance from a qualified Swift Fox network engineer. If you use a virtual machine or cloud pingbox, there are no up-front fees to get started.
Swift Fox works by hosting a device called the "pingbox" somewhere on your network, preferably near the edge close to your upstream provider. This device establishes a secure encrypted tunnel back to the Swift Fox cloud servers, which is used to gather network information and perform automated network tasks. Your client traffic never flows through this device, so it does not become a single point of failure.
* To perform the functions listed with a red asterisk, a Mikrotik router is required at the upstream edge of the network. Swift Fox inserts queue rules, firewall IP list entries, and gathers IP Accounting data from this router.
There are four options for the pingbox:
Host your own pingbox server by downloading an OVA virtual machine image for use with VirtualBox or any other VM software.
Add a tunnel to your router and monitor without a local pingbox. As ping traffic will cross your gateway, expect about 0.5 mbit per 100 customers in each direction.
A small durable and fanless embedded ARM pingbox, low power and the size of a deck of cards
A compact fanless quad-core x64-based pingbox powerful enough to monitor thousands of devices
Helpful advice for those starting or growing a WISP.
Our engineers launched our own WISP in Alberta in 2002, learning from longtime wireless experts that deployed some of the first ever broadband links in western Canada. The WISP business quickly grew, and as part of our growth we developed custom software tools to manage and monitor our network.
This suite of tools grew until other ISPs started to ask if they could get a copy, and Swift Fox was formed. After hiring a team of developers and starting fresh from the ground up, a scalable and efficient system was built for ISPs everywhere to easily and effectively manage their operations
After selling our ISP operations in 2013, we now focus full-time on helping WISPs all over the world grow and master their businesses.
At its heart, our mission is simple - we want customers to have the fastest and most reliable Internet, and the friendliest customer service that is possible. These values are deeply embedded into the core of how Swift Fox approaches WISP management.
Tools such as real-time network monitoring that is client-centric, and alerts the ISP when any clients are below a standard quality - allow an ISP to contact clients pre-emptively for service calls and fix issues before they call in. Flexible on-call and network paging means that ISPs can easily stay on top of infrastructure problems. Our industry-leading integrated call centre system means that every customer call can get personalized attention and a quick and friendly resolution.
We recognize that independent WISPs are aiming to be better than the 'big guys', and to deliver service that bucks the trend of big telcos with awful reputations. Our mission is to make this as easy as possible.